The Driver must have a minimum age of 23 and have at least 2 years driving experience.Driving licenses issued inside or outside the European Union are accepted.
Reservation, Payment & Documents
In order to make a reservation, NO credit card is needed.Simply ask for reservation and you will receive our confirmation by e-mail without delay.The payment takes place in cash up on pick up of the rental carThe documents you will need to bring along is the driving license and passport or ID card - for the European citizens. As soon as we fill in the contact of agreement, both documents are returned to you.
The customer pays for the fuel consumed in the car.He must return the car with fuel filled up in the tank at the exact same level which he/she received in the beginning of the rental. If the car returns with less fuel, the customer must pay at once the fuel missing. There is no refund when the car returns with more fuel.For late night return: on the day of pick up, the car is delivered to the customer with fuel enough to take him to his destination, which he has to pay on the spot. In this case, the driver will make his/ her late night return with tank empty.
If the customer wishes to extend the rental period, he will have to inform us the soonest possible.
Cars & Availability
Especially during low availability periods and if for any important reason we cannot rent to you the car you have booked, you will receive another model from the exact same category or a car from a bigger category at the price agreed initially.
Long distance transfers
If you need to pick up or either return the car out of range of 30 km from Heraklion city, you will have to pay extra only for the fuel expenses, provided that time permits for this transfer to take place. Ask us!
Replacement & No-shows.
Inter Hellas rent a car will not replace your rental car with another one if you are not fond of its color, design, etc.If, for any reason, you wish to cancel, it is preferable to pre-notice. No cancellation fees will take place, so it is better to let us know early that the car is going to be available again give the opportunity to another customer to reserve it.
Delay of return
If the customer returns the car later than agreed without warning, for the first 2 hours of delay he is obliged to pay a penalty to Inter Hellas at the cost of half day rental. If the delay is more than 2 hours, the customer is obliged to pay the cost for a whole day of rental.
Please have in mind that the roof racks we provide for free are only available for specific car types.The customer must inform on his request about the special kind of luggage he will carry along, its weight, size, etc.Any damage on the car caused by the use of a roof rack or its load will not be covered by the insurance.
Baby / child seats /boosters
Please write the exact age and weight of your child, in order to receive the correct size of seat.
The GPS is provided in many languages with extra charge per day. Any damage of any kind in the GPS will not be covered by the insurance.
The second driver we provide for free, who must present to us his documents as well.Only up to 2 drivers can drive the same car, as they will both be fully covered by the insurance.
Accident or damage
In any case of an accident or damage, the customer is obliged to call us at once.Inter Hellas car rentals has the responsibility to notify the authorities, the insurance company and the road assistance company. The customer must write the plate numbers of the cars involved , the other driver’s name and telephone number if possible, as well as the name of the insurance company of the other vehicle. By the time must make no assumptions or statements to anyone concerning the incident.
The customer is obliged to pay any traffic fines that may occur during the rental period.
A satisfied customer is our biggest reward!Ask us for your rental on your next visit to Crete and book your car with 5% off during Low and Middle season!Fill in the voucher that you will receive from our representative up on your arrival and ask him for further information! We will be happy to see you again on the years to come!
In case of loss or damage of the keys, you will have to pay 100€- 200€ for their replacement, depending on their type.
You will have to replace it yourself with the spare wheel and drive in low speed to the nearest store to fix the damaged one. At the end of the rental, please show the receipt and we will refund to you the total cost for this damage.