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Driving license
The Driver must have a minimum age of 23 and have at least 2 years driving experience. For big-size vehicles, the driver’s age should be at least 25. Driving licenses issued inside or outside the European Union are accepted.
Reservation, Documents & Payment
In order to make a reservation, NO credit card is needed. Simply make a reservation and you will receive confirmation via e-mail without delay. Upon arrival, the documents you will need to show to our representative is the driving license and passport or ID card - for the European citizens. For non-EU citizens, a passport is required.
Payment options: Cash or credit card payment can apply. For credit card payment, please inform us at the time of the booking. We accept VISA / Mastercard.
The payment takes place upon pick up of the rental car.
Payment options: Cash or credit card payment can apply. For credit card payment, please inform us at the time of the booking. We accept VISA / Mastercard.
The payment takes place upon pick up of the rental car.
Fuel Policy
The customer pays for the fuel consumed in the car.He must return the car with fuel filled up in the tank at the exact same level which he/she received in the beginning of the rental. If the car returns with less fuel, the customer must pay at once the fuel missing. There is no refund when the car returns with more fuel.For late night return: on the day of pick up, the car is delivered to the customer with fuel enough to take him to his destination, which he has to pay on the spot. In this case, the driver will make his/ her late night return with tank empty.
Rental Extension
If the customer wishes to extend the rental period, he will have to inform us the soonest possible.
Cars & Availability
Please be noted that the reservation will be made for car groups and not specific car models. In case of no availability in the category you have booked, you will receive a higher-class car, at the agreed initial price.
Long distance transfers
If you need to pick up or either return the car out of range of 30 km from Heraklion city, you will have to pay extra only for the fuel expenses, provided that time permits for this transfer to take place. Ask us!
Replacement & No-shows.
Inter Hellas rent a car will not replace your rental car with another one if you are not fond of its color, design, etc.If, for any reason, you wish to cancel, it is preferable to pre-notice.
No cancellation fees will take place, so it is better to let us know early that the car is going to be available again give the opportunity to another customer to reserve it.
Delay of return
If the customer returns the car later than agreed without warning, for the first 2 hours of delay he is obliged to pay a penalty to Inter Hellas at the cost of half day rental. If the delay is more than 2 hours, the customer is obliged to pay the cost for a whole day of rental.
Roof racks
Please have in mind that the roof racks we provide for free are only available for specific car types.The customer must inform on his request about the special kind of luggage he will carry along, its weight, size, etc.Any damage on the car caused by the use of a roof rack or its load will not be covered by the insurance.
Child seats
Please inform in advance about the exact age/weight of the child, in order to receive the correct size of seat.
Those seats we provide as a complimentary to our customers, so they are of a simple type. They should be installed on the car seat by the customer but we will be happy to provide any help if so needed. Please keep in mind that the company or its representatives are not being held responsible for the proper seat use, thus the last seat check is the guardian’s obligation. The customers can also use their own child seats in the rental car.
Those seats we provide as a complimentary to our customers, so they are of a simple type. They should be installed on the car seat by the customer but we will be happy to provide any help if so needed. Please keep in mind that the company or its representatives are not being held responsible for the proper seat use, thus the last seat check is the guardian’s obligation. The customers can also use their own child seats in the rental car.
GPS
The GPS is provided in many languages with extra charge per day. Any damage of any kind in the GPS will not be covered by the insurance.
Second driver
The second driver we provide for free, who must present to us his documents as well.Only up to 2 drivers can drive the same car, as they will both be fully covered by the insurance.
Accident or damage
In any case of an accident or damage, the customer is obliged to call us at once.Inter Hellas car rentals has the responsibility to notify the authorities, the insurance company and the road assistance company.
The customer must write the plate numbers of the cars involved , the other driver’s name and telephone number if possible, as well as the name of the insurance company of the other vehicle. By the time must make no assumptions or statements to anyone concerning the incident.
Fines
The customer is obliged to pay any traffic fines that may occur during the rental period.
Regular Customers
A satisfied customer is our biggest reward! On your next booking with our company, you will receive 5% off during Low and Middle Season! Ask us for further information during the time of the booking, in order to receive this offer!
Keys
In case of loss or damage of the keys, you will have to pay 100€- 200€ for their replacement, depending on their type.
Damages to the car’s interior
Any damages caused by the passengers to the car’s interior during the rental, are not covered by the insurance. The insurance will cover such damages only in case of a crash accident.
Flat tire
You will have to replace it yourself with the spare wheel and drive in low speed to the nearest store to fix the damaged one. At the end of the rental, please show the receipt and we will refund to you the total cost for this damage.
Off-road driving
The path to Balos is off-road and as such not covered by any insurance, not the vehicle or the passengers. The non-asphalt road will cause damages to the car that the customer is obliged to pay, including towing expenses.
As an alternative, you can take the ferry from Kissamos port, on a mini cruise ending at the Balos beach, for a small fee.
Likewise, no off-road path is covered by insurance or by road assistance.
No-go car
In case that there is a failure in the car’s engine, the company must be informed on the emergency phone immediately. The driver must give the exact location of the car, so that we can call the road assistance and give them directions. The driver must stay nearby the car and hand over the keys to the road assistance company.
Once the road assistance makes a technical inspection and if there is minor damage which can be fixed easily, our company will provide service.
If the road assistance informs us that the car is no-go and there is damage which will require more time and means to be repaired, the company is obliged to car replacement or in financial return for the remaining rental days.
Once the road assistance makes a technical inspection and if there is minor damage which can be fixed easily, our company will provide service.
If the road assistance informs us that the car is no-go and there is damage which will require more time and means to be repaired, the company is obliged to car replacement or in financial return for the remaining rental days.
Car Battery
A low battery is a common incident that can occur at any vehicle at any given time, due to an unexpected occurrence or due to driver negligence. In case of a low battery, the customer must inform us and stay nearby the car, in order to hand over the keys to the road assistance.
Only in case that we are informed by the road assistance that technical inspection’s result is that the car is no-go for some other reason and there is damage that cannot be fixed on the spot, the company is obliged to car replacement. Otherwise, we will provide service for the same car’s battery.
Only in case that we are informed by the road assistance that technical inspection’s result is that the car is no-go for some other reason and there is damage that cannot be fixed on the spot, the company is obliged to car replacement. Otherwise, we will provide service for the same car’s battery.
Minimum rental period
The minimum rental period to hire a car with charge-free pickup/return of the car at a hotel or an area located within a range of 30 kilometers around Heraklion city is at least 3 days of rental.
If your location is outside this range, extra charge for the car transfer will apply, depending on the distance of this location from Heraklion.
INCLUDED & EXCLUDED
FULL INSURANCE - NO EXCESS
We offer real full insurance with no deductibles, we do not block any money in the customer’s credit card for guarantee. You pay the total rental cost on pick up of the car. The contract of agreement includes all the types of insurance mentioned above and this is your legal guarantee.
INSURANCE EXCEPTIONS & RESTRICTIONS
* The Jeeps are 4x4 vehicles, especially manufactured for off- road driving and absolutely covered by insurance in this case.